01.
Information We Collect
We collect information that you provide directly to us, including:
- Identity — name, date of birth, government-issued identification
- Contact — email, phone, mailing address
- Financial — banking details, investment history, tax identification numbers
- KYC and AML documentation required by Canadian regulators
We also collect information automatically when you use our platform, including IP address, browser type, device identifiers, and usage patterns, to improve our services and detect fraud.
02.
How We Use Your Information
- To operate, maintain, and improve our investment platform
- To process transactions and verify your identity
- To comply with legal and regulatory obligations (KYC, AML, FATCA, CRS)
- To send account statements, trade confirmations, and service notifications
- To provide client support and respond to your requests
- To send marketing communications with your consent — opt-out available at any time
- To detect, prevent, and investigate fraud or unauthorized activity
03.
Data Sharing & Disclosure
We do not sell your personal information. We may share information with:
- Service providers — vendors who help operate our business (custodian, cloud hosting, KYC verification), under confidentiality agreements
- Regulatory authorities — when required by law
- Legal proceedings — when necessary to protect our rights or comply with a court order
- Business transfers — in the event of a merger or acquisition, with notice to affected clients
04.
Data Security
We implement industry-standard technical and organizational measures, including:
- AES-256 encryption for data at rest, TLS 1.3 for data in transit
- Multi-factor authentication for all account access
- Annual third-party security audits and penetration testing
- Role-based access controls and audit logs for internal staff
- 24/7 automated threat monitoring and a documented incident-response protocol
No method of transmission over the internet is fully secure. We urge you to use strong, unique passwords and enable two-factor authentication.
05.
Data Retention
We retain personal information for the duration of your account and for at least seven years thereafter, as required by Canadian financial regulations. You may request deletion of non-essential data at any time, subject to our legal retention requirements.
06.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your personal data, subject to legal obligations
- Object to or restrict certain processing activities
- Receive your data in a machine-readable format (data portability)
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact privacy@dominiontrust.com. We will respond within 30 days.
07.
Cookies & Tracking
We use cookies and similar technologies to maintain session state, remember preferences, and analyze platform usage. You may control cookie settings in your browser; disabling certain cookies may affect platform functionality. We do not use cross-site tracking cookies or sell browsing data to advertisers.
08.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Dominion Trust Capital — Privacy Office
100 King Street West, Suite 5700, Toronto, ON M5X 1C9
privacy@dominiontrust.com